FAQ's

How long will it take to receive my order? 
 We strive for perfection, and for this reason we do not rush production. Due to high demand we are currently working on a 2 week turn around time on made to order items. This time is purely for production. We are unable to control delivery time frames within the Australia Post network. Unless stated as a 'pre order', our screen printed tees are currently in stock, however should you order them with 'made to order' products - they will all be shipped at once.

Should you need your products for a special occasion or wish for your order to be 'rushed', this can be arranged for a $20 fee. 

Do you do custom orders?
Where possible, we try to accommodate most custom requests, email enquiries@cocoandivory.com and we can discuss! Please note we charge a custom order fee starting from $10.

What sizes are your clothing available in?
We like to offer a broad range of sizes so that no little coconuts miss out, however sometimes certain products are not available across all sizes. Currently our t-shirts/tanks are only available in sizes 1-6. The rest of our range is available in sizes 0000-6. Should you require a larger size please email as enquiries@cocoandivory.com

Do you ship worldwide?
We definitely ship worldwide. Should your country not be listed during check out please email us so we can get a postage quote for you.  

Can I combine shipping costs for separate orders?
No, your orders will be shipped how they are processed/purchased within our system.  

Can I change my order after I have paid for it?
Once an order has been added to our system, unfortunately it cannot be changed. 

Do you refund or exchange?
Unfortunately we cannot refund or exchange for change of mind, as they are made to order especially for you. All of our products are made with love and packaged with care. Should you receive an item that you believe is faulty, please email us immediately orders@cocoandivory.com upon receiving said item to discuss a replacement.

I've received a shipping confirmation email but my package hasn't arrived?
If you chose not to purchase tracking and signature on delivery with your products then unfortunately not a lot can be done in situations where parcels go missing. We offer untracked as an affordable option, however no responsibility is taken by us if items do not arrive.

Generally as a rule it can take up to one week to arrive along the east coast of Australia, but please allow 2 weeks if you are located on the west coast of Australia. International orders should allow minimum 2 weeks for delivery.

If you received a shipping confirmation email with your tracking number and are experiencing issues with the location/delivery of your parcel please contact Australia Post. 

How can I help extend the life of my products?
We recommend that you use phosphate free washing powder when washing all of our organic items, this helps reduce fading during wash. It is important that you DO NOT wash your items in hot water as this can cause shrinkage and fading. All items should be either hand washed or put through a gentle cold cycle. On delicate items such as lace and fur we recommend hand washing.

Should you have any questions or concerns please email us;
enquiries@cocoandivory.com